> Access the activity of your choice to see frequently asked questions from our customers:
HORIZON network
Services
Lines
HORIZON commercial agency
Answers
HORIZON network
Which are the fares?
|
 |
- HORIZON network is totally free for everybody, without exception, and anytime! No need to purchase a ticket, you just have to get on the bus and envoy your trip.
Are buses adapted to people with reduced mobility?
|
|
- Buses are equipped with : Ramps for PRM (People with Reduced Mobility), Locations for wheelchair users and Audio and visual information Find the accessible bus stops here.
- If you can’t use the regular lines of the network, Handibus is there for you. More details here.
Are animals allowed in the bus?
|
|
- Dogs are allowed, except during peak hours, only if they are leashed and muzzled. Attack dogs (category 1), guard and defense dogs (category 2) are not allowed.
- Small animals are allowed in the buses, only if they are carried in a basket or held in the arms.
- Guide dogs are admitted.
Can I bring my bicycle / my scooter / my skateboard?
|
|
- Skateboards, rollers and scooters are allowed, unless you hold them. You can’t use them in the bus. In case of accident, you are liable for the possible damages caused to third parties.
- Bicycles are not allowed.
|
Can I bring a stroller? |
|
- Strollers are allowed unless you hold them and according to availability. Please activate the breaking system.
|
Can I bring a heavy package? |
|
- Inconvenient, dangerous or large package are not allowed. If you want to travel with a heavy luggage, please contact us first in order to avoid any inconvenience.
|
How can I claim a lost article? |
|
- Any found object is kept for a period of 1 month at Keolis Châteauroux 6 allée de la garenne – 36000 Châteauroux. Beyond that period, they are transferred to Châteauroux Métropole.
- Identity documents are transferred within 2 days to Châteauroux Métropole.
|
What can I do if I am assaulted/ in the event of an attack? |
|
- Mediators often travel on the HORIZON network for your comfort and your safety.
- In the event of an attack, contact a HORIZON agent in order to call the security teams. The security teams will then take care of you and explain to you the things to do.
top of page
Services
|
How Flexo service works? |
|
- For detailed information about the Flexo service, please go to the web page dedicated to the service.
|
How can I use Handibus? |
|
- For detailed information about Handibus, please go to the web page dedicated to the service.
|
How can I use the advanced book service? |
|
- For detailed information about the advanced book service, please go to the web page dedicated to the service.
|
How can I cancel a booking? |
|
- For detailed information about the advanced book service, please go to the web page dedicated to the service.
|
How can I tell you about the dysfunctions of the app? |
|
- For any claim or suggestion, you can contact us:
- By the formula available on the website
- The free phone number
- Twitter or Facebook
top of page
Lines
|
How can I know if there are disruptions on my bus line? |
|
- To know the disruptions of your line, subscribe free of charge to the SMS alert and receive directly on your mobile the traffic information of your lines.
- You can also consul the list of the disruptions:
- On the homepage of the website
- On HORIZON app
- On HORIZON appOn twitter and Facebook
|
How can I find the nearest lines? |
|
- To find out the lines near your home, you can consult:
- the map of the lines
- jvmalin.fr
- HORIZON app
|
How can I get a plan? |
|
- Please visit the page MAP / MAP OF THE LINES or go to an information point (list available here)
|
Do buses run on weekends and bank holidays? |
|
- 2 lines run on Sundays and bank holidays: lines A and B. To know the timetables, go to the page TIMETABLES
|
I have noticed a dysfunction on a line. |
|
- For any claim or suggestion, you can contact us:
- By the formula available on the website
- The free phone number
- Twitter or Facebook
- By post at Keolis Châteauroux 6 allée de la garenne – 36000 Châteauroux
- For any claim, please indicate the following elements:
- Date, hour
- Line, stop, direction
- Detail of the dysfunction
- Full contact details
top of page
|
Where is the agency? |
|
- HORIZON commercial agency is located at the coach station, rue Bourdillon – 36000 Châteauroux.
|
When is the agency open? |
|
- The agency is opened from Monday to Saturday: 10:00 am – 12:30 pm / 2:00 pm – 6:00 pm
top of page
Handibus >
En utilisant le bus, un kilomètre